118 W 27th St, New York, NY 10001Mon–Fri 8a–6p · Sat 9a–2p
(347) 727-0989info@firerestoration.site
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Privacy Policy

How Fire Restoration handles personal information submitted through our website and used during the course of our work.

Last updated: May 1, 2026

This privacy policy explains how Fire Restoration (“we,” “us,” or “our”) collects, uses, and protects information when you visit firerestoration.site or contact us about restoration services. The website is operated by Fire Restoration, owned by Millie Phelps, with offices at 118 W 27th St, New York, NY 10001.

Information we collect

We only collect information that is necessary to respond to your inquiry and provide restoration services. This typically includes:

  • Contact information you provide on a form or by email — name, phone number, email address, and the property address connected to the inquiry.
  • Details you choose to share about the loss, such as a description of the damage and the type of property.
  • Basic technical information automatically collected by your browser, such as IP address, device type, and pages viewed. This information is used to keep the site running and is not used to identify individual visitors.

How we use information

Information you submit is used to:

  • Respond to your message, schedule a walk-through, or provide an estimate.
  • Carry out the restoration work you have asked us to perform, including coordinating with building staff, subcontractors, or your insurance carrier when you have authorized us to do so.
  • Maintain project records as required for our own files and for any insurance claim associated with the work.

How we share information

We do not sell, rent, or trade personal information. We may share information only when it is necessary to do the work you have engaged us for — for example, with a subcontractor on your project, or with an insurance adjuster you have asked us to work with — and only to the extent required to complete that purpose. We may also disclose information when required by law.

Data retention

Project files, including written scopes, daily logs, and final invoices, are retained for as long as is reasonably necessary for our records and for any insurance documentation. Inquiry messages that do not lead to a project are retained for a limited period and then deleted.

Cookies and analytics

The website uses minimal cookies. If we use a privacy-respecting analytics tool, it is configured not to identify individual visitors. You can disable cookies in your browser settings without affecting your ability to read the site.

Security

We take reasonable steps to protect personal information from loss, unauthorized access, and disclosure. No system is perfectly secure, but we limit access to project files to the people who need them and we do not store payment card information on this website.

Your choices

You can request a copy of the information we hold about you, ask us to correct it, or request that we delete it. To do so, contact us using the information below. Some information may need to be retained to comply with legal or insurance-related obligations.

Children

This site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 13.

Changes to this policy

We may update this policy from time to time to reflect changes to our practices or applicable law. The “last updated” date at the top of this page indicates when the policy was most recently revised.

Contact

Questions about this privacy policy can be sent to:

Fire Restoration
118 W 27th St
New York, NY 10001
Phone: (347) 727-0989
Email: info@firerestoration.site